Helpline 2-1-1 is a community hotline providing free, 24-hour access to information, referrals, and anonymous telephone counseling services. We serve Tallahassee, Florida and the eight counties of the Big Bend area (Leon, Gadsden, Wakulla, Liberty, Franklin, Jefferson, Madison and Taylor).:

By simply dialing 2-1-1, callers are able to talk to caring, trained counselors who provide supportive counseling and/or community referrals. The Helpline 2-1-1 comprehensive referral database contains detailed information about more than 1,200 human service programs and mental health providers in the Tallahassee/Big Bend area. Our referral information is updated frequently to minimize the chances of making inappropriate referrals.

People call Helpline 2-1-1 for many reasons. Some simply need a phone number to a community program, while others call because they need to talk over a problem. Every call is different.

Helpline 2-1-1 also offers suicide prevention and telephone crisis counseling. We receive calls from hundreds of suicidal people each year and help to prevent many needless deaths. 2-1-1 Big Bend is accredited by the American Association of Suicidology and is a member of the National Suicide Prevention Lifeline.

Many of our Helpline 2-1-1 counselors are volunteers from the Tallahassee area. If you are interested in volunteering with us, please visit our volunteer program pages to learn more.

Please explore our web site or contact a counselor if you need any additional information.